Ordering Process

The way from the online shop to your home address! It's easy to order at DEKOWEAR! Just follow the 5 steps below to order your desired item quickly and easily from home.

5 steps to order at DEKOWEAR!

Only a few steps are necessary to place your order at DEKOWEAR! We have tried to make the ordering process at DEKOWEAR as easy as possible.

Step 1: Select goods

On the website of DEKOWEAR you can select products from our offered assortment and collect them via the button "add to cart" non-binding in a virtual shopping cart, which you can view at any time via the link "shopping cart".

Step 2: Order and individual steps until the contract is concluded

Your shopping cart:
You can delete the selected products in the shopping cart by clicking on the button "" or change the number of a selected product by clicking on a corresponding number. If you are satisfied with your selection, please click on the button "checkout".

Your personal information: 
So that we know where to send the goods we now need your contact details. If you already have a customer account with us click on the link "register here" then enter your e-mail address and your personal password and click on the "login" button. If you do not have a customer account with us yet please enter the required data in the fields.

Your shipping and delivery address: 
In the field "Name & Address" you can see to which address the parcel will be sent and the amount of the shipping costs can be seen in the field "delivery type". By clicking on the link "send to this address" you can enter a new address.

Your payment:
In the field "payment type" you can choose how you want to pay. An overview of the possibilities can be found below the field. In order to proceed with the order you must confirm our terms and conditions.

Check and submit: 
Check your entered data for correctness one last time. You can correct or change your order data by clicking on the appropriate field. By clicking on the button "buy" you make a binding offer for the articles contained in the shopping cart.

Step 3: Confirmation of your order

You will then receive an automatically generated confirmation of receipt by e-mail which shows your personal order once more. This e-mail is only for your information that we have received your order.

Step 4: Conclusion of contract

When a contract between you and DEKOWEAR becomes effective depends on the type of payment you choose. For details please see our consumer and customer information.

Step 5: Delivery

Orders will be delivered within 1 to 2 working days from Monday to Saturday. Orders abroad need longer. The products are accompanied by all important documents such as operating manuals, additional documents and of course the VAT invoice which you will receive by e-mail.

Can I order an article later?

As your order will immediately be forwarded to the warehouse for picking up adding more items is generally not possible unfortunately.

Do you have a minimum order value?

No, we have no minimum order value on our deliveries.

Can I also order items that are not in the assortment?

No, unfortunately we can only supply you with the articles in the versions that we offer in the shop. Special orders are unfortunately not feasible for us.


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